Bright Ideas for Every Room.
Upgrade your home with this season’s most anticipated lighting trends.
Friendly Customer Support
Friendly Customer Support
Bright Ideas for Every Room.
Upgrade your home with this season’s most anticipated lighting trends.
Recommended For You
Where Light Becomes Atmosphere
Ceiling lights, pendants & wall sconces for homes that inspire
Light & Living
Customer satisfaction is our top priority. If you are not satisfied with your order or have any questions about our products or services, please feel free to contact us.
Our customer service is available Monday to Friday, 9:00 AM – 6:00 PM (AEST – Sydney Time).
If you have any questions or would like product information, please contact us at contact@onyloom.com.
We aim to respond within 24 hours.
Have a question? Visit our FAQ page for quick answers.
Frequently Asked Questions
Everything you need to know before you order.
Yes — all ONYLOOM lighting comes with a 12-month warranty covering manufacturing defects. You're also protected by Australian Consumer Law, and our team is here to help if any issue comes up.
All orders are processed within 1–3 business days. Processing doesn't happen on weekends or holidays.
We offer standard free shipping with an estimated delivery window of 5–8 business days for all orders.
Yes — once your order ships, you'll receive a tracking number by email within 24–48 hours so you can follow it every step of the way.
Not happy with your purchase? You can request a return and refund within 30 days of receiving your order.
Email us at contact@onyloom.com or call +61 468 147 687. Our team is available Monday to Friday, 9:00 AM – 6:00 PM (AEST), and we reply within 24 hours.
Free Shipping
on all orders
Customer Support
fast, friendly help anytime
30-day returns
hassle-free, no questions asked
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